Terms of Service

Effective date: 2026-09-13
Last updated: 2026-09-12

These Terms of Service (the Terms) form a binding agreement between you and Noveo Europe Ltd., a company incorporated in the Republic of Cyprus under registration number HE353199, with registered office at 1, Anastasiou Sioukri, Themis Court, 4th Floor, Flat 402, 3105 Limassol, Cyprus (Company, we, us, or our). They govern your access to and use of Lulliby, including our website, applications, audiobook tools, conversion services, feeds, credits, and related services (collectively, the Service).

Please read these Terms carefully. By creating an account, checking the box accepting these Terms, purchasing credits, uploading content, or using the Service, you agree to these Terms and the Copyright and Personal-Use Policy and Credits and Refund Policy incorporated into them. You also acknowledge our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and legally capable of entering into this agreement. You may use the Service for an organisation only if you have authority to bind it; however, the content-conversion features remain limited to the personal uses expressly permitted by these Terms unless we separately agree in writing.

You may not use the Service if applicable law prohibits you from doing so or if we previously suspended or terminated your account for a material violation.

2. The Service

The Service allows you to:

• organise audiobook files stored in your Google Drive;
• generate a personal podcast-style RSS feed for those files;
• upload EPUB files and request AI-assisted text-to-speech conversion;
• save resulting audio to your Google Drive; and
• purchase prepaid credits used for eligible conversion services.

Google Drive is the primary storage location for user EPUB, audiobook, cover, RSS, and generated audio files. We nevertheless process and store account data, encrypted Google OAuth tokens, book and chapter metadata, conversion job data, billing records, security logs, and other information described in our Privacy Policy. Conversion content may also be temporarily or operationally stored by our systems and disclosed to the conversion providers identified in our Privacy Policy.

The Service may change over time. We may add, remove, suspend, or modify features where reasonably necessary for security, legal compliance, provider changes, or normal product development. We will provide notice when a material change adversely affects an ongoing paid service where required by law.

3. Accounts and Google access

You sign in through Google and authorise the Service to access the Google data and Drive files necessary to provide requested features. You must:

• provide accurate account information;
• protect access to your Google account and private feed URLs;
• promptly notify us at lullibynet@gmail.com of suspected unauthorised use; and
• review and revoke access through your Google account when you stop using the Service.

We request the narrowest Google permissions reasonably required. Revoking Google access may prevent the Service from operating and does not necessarily delete records we must retain for security, billing, dispute, or legal reasons.

Google Drive, Google APIs, AI providers, podcast applications, Stripe, and other third-party services are governed by their own terms and policies. We do not control their availability or conduct.

4. Personal-use limitation

The Service is intended only to help you listen privately to content that you are legally entitled to use. Unless you have separately obtained our written approval for another use, you may use converted content and feeds only:

• for your own personal and non-commercial listening;
• on devices and applications that you own or control; and
• in a manner permitted by applicable law and the rights in the source content.

You must not share, publish, sell, sublicense, broadcast, publicly perform, publicly display, distribute, or make a feed or its content available to another person. You must not submit a feed to a podcast directory, search engine, catalogue, or public index.

A feed may be unlisted without being access-controlled. Anyone who obtains an unlisted feed or media URL may be able to access its content. You are responsible for keeping such URLs confidential. We do not represent that an unlisted URL is equivalent to encryption or user authentication.

Personal or non-commercial use does not by itself make copying or conversion lawful. Copyright exceptions differ by jurisdiction. Purchasing or possessing a book, EPUB, or audiobook does not necessarily grant a right to reproduce, adapt, convert, or transmit it.

5. Your content and rights representations

Your Content means every EPUB, audiobook, text, image, cover, title, description, metadata item, voice sample, instruction, and other material you submit, select, or make available through the Service, together with content generated from it at your direction.

You retain any rights you have in Your Content. Each time you upload or request conversion, you represent and warrant that:

1. you lawfully obtained Your Content;
2. you own or control the necessary rights, have valid permission, the relevant material is in the public domain, or applicable law otherwise permits the precise personal use you request;
3. our processing of Your Content at your direction will not infringe copyright, moral rights, contract rights, privacy, publicity, performer rights, trade secrets, or other rights;
4. you will not share the output or feed with another person;
5. you will not remove rights-management information or circumvent digital rights management, encryption, paywalls, or access controls; and
6. all rights-related statements you give us are accurate and complete.

Public-domain status must be assessed for the particular text, edition, translation, introduction, annotations, illustrations, and cover artwork—not only the underlying original work.

We may request reasonable evidence supporting your rights or legal basis. We are not required to determine whether your use qualifies for fair use, fair dealing, an accessibility exception, or another exception.

6. Limited licence to provide the Service

You grant us a limited, non-exclusive, worldwide, royalty-free licence, for only as long as reasonably necessary, to access, host, cache, reproduce, parse, format, transmit, disclose to our service providers, convert, and otherwise process Your Content solely to:

• perform actions you request;
• generate and operate your personal feed;
• save files to your Google Drive;
• maintain security, prevent abuse, and troubleshoot failures;
• comply with law and enforce these Terms; and
• perform other activities you expressly authorise.

This licence does not permit us to sell Your Content or publish it for a general audience. It permits disclosure to subprocessors only as described in our Privacy Policy and applicable agreements.

7. AI and text-to-speech processing

When you request conversion, source text and related settings may be transmitted to https://openrouter.ai/ and one or more model or text-to-speech providers. Providers may process the content in countries outside Cyprus or your country of residence.

AI-generated narration may contain pronunciation errors, omissions, distortions, or other defects. You must review outputs before relying on them. The Service is not intended for emergency, medical, legal, financial, safety-critical, or other high-risk use.

You may not use a voice, voice sample, name, or likeness without all required permissions. You may not impersonate another person, create deceptive synthetic media, or suggest that a person endorsed or participated in a recording when they did not.

We will not use Google Workspace API data to train a general-purpose AI model. Any representation concerning a provider's independent retention or training practices is limited to the commitments in our Privacy Policy and our agreement with that provider.

8. Acceptable use

You must not use the Service to:

• infringe or facilitate infringement of intellectual-property rights;
• distribute Your Content or a feed to anyone else;
• upload malware, unlawful material, or content that violates another person's privacy or safety;
• exploit, harm, or collect data from children;
• clone or imitate a person's voice without valid authorisation;
• evade technical limits, access another account, probe security, or interfere with the Service;
• scrape the Service, resell access, operate a content-distribution service, or use Google Drive as a public content-delivery network;
• use automated means except through interfaces we expressly provide;
• create excessive workloads or use multiple accounts to avoid limits;
• violate sanctions, export-control laws, or applicable law; or
• misrepresent your identity, rights, or intended use.

We may investigate suspected misuse using proportionate technical and human review. Our Copyright and Personal-Use Policy provides more detail.

9. Feed and Google Drive risks

You direct us to create files, permissions, and links in your Google Drive. You understand that:

• anyone who obtains an unprotected feed or file URL may be able to access it;
• podcast applications may copy, cache, download, or retain feed content;
• deleting a feed may not delete copies already downloaded by an application;
• Google may impose quotas, change APIs, suspend access, or remove content;
• you remain responsible for your Google Drive storage and permissions; and
• removing our access may interrupt feed generation and management.

We will not intentionally submit your personal feed to a public directory. You must inspect your Drive permissions and tell us promptly if permissions do not match the description shown in the product.

10. Prepaid credits and pricing

Conversion services may require prepaid credits denominated in United States dollars. Credits:

• are a contractual right to purchase eligible Service functionality;
• are intended as limited-purpose Service credits, not money, electronic money, a bank account, a deposit, or a security;
• do not earn interest and cannot be transferred, sold, or redeemed for cash except through an authorised refund;
• currently do not expire; we will not impose an expiration on credits already purchased under this promise unless law requires it or we close an account and handle the remaining balance under the Credits and Refund Policy; and
• may be subject to minimum and maximum purchase amounts displayed at checkout.

Stripe processes payments. Stripe or your payment method may present and charge an equivalent amount in another currency. Before purchase, we will display the credit amount, price, applicable taxes or tax treatment available to us, and any material conditions.

We deduct credits only after you affirmatively request a priced conversion. The displayed estimate may change before you confirm if the text length, selected model, voice, quality, or price changes. We will not charge more credits than the final amount you approve without obtaining new approval.

11. Failed conversions and refunds

Credits reserved for a conversion that fails before delivery will ordinarily be returned automatically to your Service balance. If a conversion is delivered but defective, contact lullibynet@gmail.com within two weeks and provide enough information for us to investigate.

Unused purchased credits may be refundable as stated in our Credits and Refund Policy and where required by applicable law. Consumed credits are not refundable merely because you dislike a voice or pronunciation unless the Service was not provided as described or law requires a refund.

Approved refunds are normally returned to the original payment method. Taxes, currency conversion, bank charges, and payment-provider processing may affect the amount or timing to the extent permitted by law. Nothing in these Terms limits a non-waivable refund, cancellation, chargeback, or consumer right.

12. Taxes

Prices may exclude taxes unless checkout states otherwise. You are responsible for taxes legally imposed on you. We may calculate, collect, withhold, or remit taxes where required. Business customers must provide accurate tax information.

13. Copyright complaints

We respond to properly supported copyright complaints and maintain a policy for terminating repeat infringers in appropriate circumstances.

We may disable a feed, revoke a link, cancel a conversion, restrict an account, or remove access to content when we have actual knowledge, receive a valid notice, or reasonably believe action is necessary. Disabling our Service does not necessarily delete a file in your Google Drive.

14. Moderation decisions and appeals

We may restrict content or accounts to enforce these Terms, comply with law, protect rights, prevent fraud, or secure the Service. Depending on the issue, a restriction may include rejecting an upload, stopping conversion, disabling a feed, placing billing functionality on hold, or suspending or terminating an account.

Where required by law, we will explain the principal reason and provide an opportunity to appeal at lullibynet@gmail.com. We may withhold information where disclosure would create a security risk, compromise an investigation, or violate law.

15. Suspension and termination

You may stop using the Service at any time. To request account deletion, contact lullibynet@gmail.com. You should export any desired information and review or delete Service-created Drive files before closing the account.

We may suspend or terminate access immediately for serious or repeated violations, legal requirements, security threats, fraud, non-payment, chargeback abuse, or conduct that risks harm to the Service or others. For other material breaches, we will provide notice and a reasonable opportunity to cure where appropriate.

Termination ends your right to use the Service but does not erase terms that by their nature survive, including payment obligations, intellectual-property rights, disclaimers, liability limitations, indemnity, dispute terms, and legal retention. Our Credits and Refund Policy governs remaining purchased credits.

16. Intellectual property in the Service

The Service, software, design, trademarks, documentation, and content supplied by us are owned by us or our licensors. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for its intended personal purpose.

No right is granted to copy, modify, distribute, sell, reverse engineer, or create derivative works from the Service except where applicable law expressly prohibits that restriction.

Feedback you voluntarily provide may be used by us without restriction or payment, provided we do not identify you publicly without permission.

17. Privacy and security

Our Privacy Policy at https://lulliby.net/privacy-policy explains our data practices. You acknowledge that internet and cloud services cannot be guaranteed completely secure. You are responsible for keeping local devices, Google credentials, and feed URLs secure.

18. Disclaimers

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

To the fullest extent permitted by law, the Service is provided as is and as available. We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, and accuracy. We do not warrant that a conversion or personal use is lawful in your jurisdiction, that output will be error-free, or that third-party services will remain available.

We do not provide legal advice and do not verify your rights in Your Content.

19. Limitation of liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, intentional misconduct, gross negligence where it cannot be limited, breach of a non-waivable statutory duty, or any other liability that law does not permit us to limit.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, business, goodwill, or data, arising from the Service, even if advised that such loss was possible.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service during any twelve-month period will not exceed the greater of (a) the amount you paid us during the twelve months preceding the event giving rise to liability and (b) $50.

These limitations apply only to the extent valid under the law applicable to you and do not reduce mandatory consumer remedies.

20. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless the Company and its directors, officers, employees, and contractors from third-party claims, damages, judgments, costs, and reasonable legal fees arising from:

• Your Content or our authorised processing of it at your direction;
• your sharing, publication, or distribution of a feed or output;
• your infringement of another person's rights;
• your breach of Sections 4, 5, 6, or 8; or
• your fraud, wilful misconduct, or unlawful use.

This obligation does not apply to the extent a claim was caused by our own breach, negligence, unlawful conduct, or modification outside your instructions. We will provide reasonable notice and permit you to participate in the defence, while retaining the right to control a matter that could affect the Service or other users. Consumer indemnity obligations may be limited by mandatory law.

21. Governing law and disputes

These Terms and non-contractual disputes arising from them are governed by the laws of the Republic of Cyprus, without regard to conflict-of-laws rules.

Before filing a claim, you and the Company agree to attempt in good faith to resolve it for at least 30 days after written notice to lullibynet@gmail.com. The notice must describe the dispute and requested relief.

Where permitted by law, the courts of Cyprus have exclusive jurisdiction. If you are a consumer, this choice does not deprive you of mandatory protections or a forum that applicable law makes available to you. Nothing prevents either party from seeking urgent injunctive relief or using an eligible small-claims procedure.

22. Electronic communications

You consent to receive agreements, disclosures, receipts, policy notices, and other Service communications electronically, including through the Service and at the email address associated with your account. You are responsible for keeping that address current. Electronic communications satisfy a requirement that a communication be in writing to the extent permitted by law.

You may withdraw consent to optional marketing at any time. You cannot opt out of transactional, security, legal, or account communications while maintaining an account where those communications are necessary to provide the Service.

23. Changes to these Terms

We may update these Terms. We will post the new version and update the date above. If a change materially affects your rights, we will provide reasonable advance notice and request renewed acceptance where required. Changes do not retroactively alter an existing dispute unless both parties agree.

24. General terms

These Terms, the Copyright and Personal-Use Policy, and the Credits and Refund Policy are the entire agreement about the Service. The Privacy Policy and Cookie Policy are notices describing our data practices and are not incorporated as contractual promises except where applicable law provides otherwise. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, reorganisation, financing, or sale of the relevant business, subject to applicable law. Neither party is liable for delay caused by events beyond its reasonable control, except that this does not excuse payment or a legal duty that cannot be excluded. Headings are for convenience.

If translated, the english version controls to the extent permitted by law.

25. Contact

Noveo Europ Ltd. Registration number: HE353199 Registered office: 1, Anastasiou Sioukri, Themis Court, 4th Floor, Flat 402, 3105 Limassol, Cyprus Support: lullibynet@gmail.com Legal notices: lullibynet@gmail.com Privacy: lullibynet@gmail.com